Privacy Policy
Chrome Cycle understands the importance of your privacy, and we want to be as transparent as possible to ensure your comfort in using our website, the Chrome Cycle App and/or any other electronic or digital services we provide (collectively, the “Site”). Please read this privacy policy (“Policy”) before using the Site or submitting any personal information. By using the Site, you are accepting the practices described in this Policy. We may occasionally update this Policy from time to time. If we make significant changes, we will notify you of the changes through the Site or other electronic means such as email or a newsletter. To the extent permitted under applicable law, your continued use of our Site after such notice implies consent to our updated Policy. We encourage you to periodically review this Policy for the latest information on our privacy practices.
Note: the privacy practices set forth in this Policy are for this Chrome Cycle Website and Chrome Cycle App and services only. If you link to other websites through our Site, please review the privacy policies posted at those sites.
Information Collected And Used By Chrome Cycle
Information You Provide. We collect certain personal information, such as names, email addresses, credit card information, billing addresses, etc., when you voluntarily submit your information to sign up for an account, create your user profile, book your bike, contact our studio, participate in surveys, contests, or events, and posting on our social media accounts. The information you provide is used to fulfill your specific requests, to improve the experience on our Chrome Cycle Website and Chrome Cycle App, and to ensure a successful experience at Chrome Cycle. We may use your email address to send updates, a newsletter, or important updates regarding Chrome Cycle or the services we provide. You may elect not to receive these emails by following opt-out instructions. Chrome Cycle reserves the right to send you important notices about your account or specific classes booked, even if you opt out of all voluntary email notifications.
Information Automatically Collected. Chrome Cycle may also log non-personally-identifiable information including your IP address, profile information, aggregate user data, and browser type, from users of the Site. This data is used to manage the Chrome Cycle Website and Chrome Cycle App, track usage and improve the Chrome Cycle Website and Chrome Cycle App services. This non-personally-identifiable information may be shared with third parties to provide more relevant services and advertisements to users. User IP addresses are also recorded for security and monitoring purposes. We may also record information about your usage, such as when you use the Chrome Cycle Website and Chrome Cycle App. If you are logged in, we may associate that information with your account. We may use clear gifs (a.k.a. “web beacons”) in html- based emails sent to our users to track which emails are opened by recipients to help us better target and serve our customer base.
Cookie Tracking Technology. The Chrome Cycle Website or Chrome Cycle App uses cookie and tracking technology. Cookies are small web files that a site or its service provider transfers to your computer’s drive through your web browser (when you allow so) that enables a site to recognize your browser and capture and remember certain information. For example, we use cookies to help us remember and process items in your shopping card. They may also be used to help us understand your booking preferences based on previous or current Site activity, which enables us to provide you with improved services by helping us customize our Chrome Cycle Website and Chrome Cycle App for visitors. Personal information cannot and will not be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information.
Retention And Distribution Of Information. Chrome Cycle may share information with governmental agencies, service providers, or other third parties assisting us in fraud prevention or the investigation of fraudulent or criminal activity. We may do so when: (a) permitted or required by law; (b) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or (c) when investigating fraud which has already taken place. We may provide information to our vendors, consultants, marketing partners, and/or other service providers or business partners which may include, for example: payment processors and facilitators; cloud storage providers; marketing partners and marketing platform providers; data analytics providers; vendors that assist Chrome Cycle to enhance the safety and security of its apps; and consultants, lawyers, accountants and other professional service providers. Your information is never provided to these third parties for direct marketing purposes. We may share your information other than as described in this policy if we notify you and you consent to the sharing.
We retain personal information that you provide us as long as we consider it potentially useful in contacting you about our products and services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements, and for legitimate business interests. We will delete this information from the servers at an earlier date if you so request by unsubscribing, opting-out, or emailing us at info@chromecyclestudio.com. Personal information may be transferred and stored to secure servers in the United States.
Commitment To Data Security. We will keep your personal information secure at all times. Only authorized employees and agents (who have agreed to keep information secure and confidential) will have access to this information. All marketing emails and newsletters from the Chrome Cycle allow you to opt out of further marketing mailings. We use industry-standard efforts to safeguard the confidentiality of your personal information (such as firewalls and secure sockets layer software) where appropriate.
Your Data Protection Rights
Based on your state or country of residence, you may have some or all of the following data protection rights:
(1) To access, correct, update or request deletion of personal information. We take reasonable steps to ensure that the data we collect is reliable for its intended use, accurate, complete and up to date. As a registered user, you can manage many of your individual account and profile settings within your account provided through the Chrome Cycle Website or Chrome Cycle App, or you may contact us directly by emailing us at info@chromecyclestudio.com. We will consider your request in accordance with applicable laws.
(2) If personal information is collected or processed on the basis of consent, you have the right to withdraw consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
(3) Individuals who are residents of the European Economic Area (“EEA”) can object to processing of their personal information, ask to restrict processing of their personal information or request portability of their personal information. You can exercise these rights by contacting us at info@chromecyclestudio.com.
(4) EEA residents also have the right to complain to a data protection authority about the collection and use of personal information. For more information, please email us at info@chromecyclestudio.com and/or contact your local data protection authority via the European Commission at https://commission.europa.eu .
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection law. We may ask you to verify your identity in order to help us respond efficiently to your request.
(5) Children. We do not knowingly collect any Personal Information from children under the age of 14. We do not sell products for purchase by children and any children’s products we may sell are for purchase by adults only.
California Privacy Rights
Pursuant to California Civil Code Section 1798.83 (known as the California Privacy Rights Act), California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. (Such third parties, for example, may include our external newsletter platforms such as Mailchimp.) To make such a request, please send an email to info@chromecyclestudio.com. Under the law, a business must either provide this information or permit California residents to opt into or opt out of, this type of sharing. Chrome Cycle permits California residents to opt out of having their information shared with third parties for direct marketing purposes. To opt out, please click “unsubscribe” on any emails you receive from us or email us at info@chromecyclestudio.com requesting to be removed.